Privacy Policy
Last Updated: 16 October 2026
1. Introduction
The Spiritual Conclave website, https://spiritual.pondymelange.com/ (“Website”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Pondy Melenge (“Organiser”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit the Website, register for the Spiritual Conclave, purchase tickets or contact us.
The event is currently scheduled for 8 January 2027 in Puducherry, India.
By using the Website, you acknowledge that you have read this policy. Where consent is legally required for a particular activity, we will seek that consent separately and provide the relevant information.
2. Information We May Collect
Depending on the features you use, we may collect the following categories of information:
A. Contact and registration information
Full name.
Email address.
Mobile or telephone number.
Number of attendees and relevant registration details.
Information you voluntarily provide in a message or enquiry.
B. Booking and transaction information
Ticket type, quantity and booking reference.
Booking status, date and time.
Payment transaction reference and status.
Refund or cancellation request details.
Card numbers, banking credentials, payment PINs and other sensitive payment credentials should be handled by the payment provider rather than collected or stored by the Organiser, unless a specific lawful and secure arrangement applies.
C. Technical information
When you use the Website, technical information such as browser type, device information, IP address, access logs and basic usage information may be processed by the Website’s hosting, security or analytics services.
Cookies or similar technologies may be used where enabled to support website functionality, security, preferences or analytics. The actual cookies and purposes will depend on the services configured on the Website.
D. Communications and support
We may retain messages, booking enquiries, complaints and correspondence needed to respond to you and maintain relevant records.
3. How We Use Your Information
We may use personal information for the following purposes:
To process registrations and ticket bookings.
To verify bookings and issue confirmations, tickets or QR codes where supported.
To communicate event timings, venue information, programme changes, postponements or cancellations.
To process and investigate payment discrepancies, cancellations and refunds.
To respond to enquiries, complaints and attendee requests.
To maintain attendance, accounting, transaction and operational records.
To protect the Website, prevent fraud, detect misuse and maintain event security.
To comply with applicable legal, tax, accounting or regulatory obligations.
To send optional future-event announcements or promotional communications where permitted and, where required, with your consent.
We will not use personal information for purposes unrelated to the purposes described above unless we have an appropriate lawful basis and provide any notice or obtain any consent required by law.
4. Legal Basis and Consent
We process personal information as permitted by applicable law, including where necessary to fulfil a booking, provide a requested service, comply with a legal obligation, protect legitimate operational interests where legally permitted, or act on valid consent.
Where processing depends on consent, you may withdraw that consent through the method made available or by contacting us. Withdrawal does not retrospectively invalidate processing lawfully carried out before withdrawal, and some information may still need to be retained where required by law or necessary for a valid outstanding purpose.
If certain information is necessary to complete a booking, choosing not to provide it may mean we cannot issue a ticket or provide the requested service.
5. Sharing of Information
We do not sell personal information to third parties.
We may share relevant information with the following categories of service providers or recipients when necessary:
Payment service providers: To process payments, verify transaction status and facilitate refunds.
Website and technology providers: Hosting companies, booking or ticketing plugins, website maintenance providers, email delivery services and security providers.
Event operations personnel: Authorised staff, volunteers or service providers who need relevant attendee details to manage registration, entry and event operations.
Professional advisers and authorities: Accountants, legal advisers, regulators, law-enforcement agencies or other authorities where disclosure is legally required or otherwise lawfully justified.
We aim to limit the information shared to what is reasonably necessary for the relevant purpose. Service providers may process information under their own contractual terms and privacy obligations.
Where personal information is processed or transferred across borders, we will do so subject to applicable legal requirements.
6. Payment Security
Online payments may be processed through a third-party payment gateway displayed at checkout.
Your payment may be subject to the gateway provider’s terms, security controls and privacy policy. We may receive transaction identifiers, payment status and other information needed to confirm a booking or investigate a payment issue.
Do not send card PINs, OTPs, banking passwords or full payment credentials to the Organiser by email, messaging applications or telephone.
7. Cookies and Similar Technologies
The Website may use essential cookies or similar technologies required for functions such as maintaining a booking session, security or user preferences.
If analytics, advertising or other non-essential tracking technologies are enabled, additional information about their purposes and available controls should be provided where required.
You can manage cookies through your browser settings, although disabling certain cookies may affect booking or other Website functions.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including ticket administration, event management, customer support, financial recordkeeping, dispute resolution, security and legal compliance.
Retention periods may differ depending on the type of record and applicable requirements. When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to lawful retention obligations and technical limitations.
9. Data Security
We take reasonable technical and organisational measures appropriate to the nature of the information we handle to reduce the risk of unauthorised access, disclosure, alteration, loss or misuse.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will address security incidents in accordance with applicable legal obligations.
If you believe your booking information has been compromised, contact us promptly using the details below.
10. Your Privacy Rights and Requests
Subject to applicable law and the provisions in force at the relevant time, you may be able to request access to information concerning you, correction or updating of inaccurate information, erasure of information that is no longer required, withdrawal of consent where processing is consent-based, or assistance with a privacy-related grievance.
To make a request, contact [email protected] and describe the request clearly. We may need to verify your identity or booking before acting on it.
We will respond within the period required by applicable law. Certain information may need to be retained to fulfil legal obligations, resolve disputes or complete legitimate outstanding transactions.
11. Children’s Information
The Website is not specifically directed at children for independent ticket purchases. If a parent or lawful guardian registers a child for the event, they should provide only information reasonably necessary for registration and event administration.
Where applicable law requires verifiable parental consent or imposes additional requirements for processing children’s personal information, the Organiser will follow those requirements.
Please contact us if you believe children’s personal information has been provided or processed inappropriately.
12. Photography and Event Media
Photographs, videos or recordings may be created at the event for documentation, reporting or promotional purposes.
Where the Organiser intends to use identifiable attendee images or recordings, it will provide appropriate notice and obtain consent or rely on another lawful basis where required. We will respect applicable objections and requests, subject to legal requirements and the practical limitations of group or public-event photography.
If you have a concern about an identifiable image or recording used by the Organiser, contact us with sufficient details to identify the material.
13. Third-Party Links
The Website may link to external websites, payment services or social media platforms. Those services are governed by their own privacy policies and practices.
The Organiser does not control the independent privacy practices of third-party websites. Please review their policies before submitting personal information to them.
14. Changes to This Privacy Policy
We may update this policy to reflect changes to our services, data practices, technology or legal requirements.
The revised policy will be published on the Website with an updated date. Where a material change requires additional notice or consent, we will take the steps required by applicable law.
15. Privacy Contact and Grievances
For privacy-related questions, requests or complaints, contact:
Organiser: Pondy Melange
Email: [email protected]
Telephone: +91 98439 97792
Address: Door No. 17, Sai Nagar, Nr. Thiruvalluvar Nagar, Tondiarpet, Chennai 600081
“Privacy Request” in the subject line of your email and provide only the information reasonably necessary to identify your request.
We will review and respond to privacy-related grievances within the timeframe required by applicable law.
This policy is intended to operate alongside applicable Indian data-protection and consumer-protection laws.