Refund & Cancellation Policy
Last Updated: 16 October 2026
1. Overview
This Refund & Cancellation Policy applies to tickets purchased for the Spiritual Conclave through https://spiritual.pondymelange.com/ (“Website”).
The event is currently scheduled for 8 January 2027, from 8:30 AM to 6:00 PM, in Puducherry, India.
This policy explains when a refund may be requested, how cancellations and postponements will be handled, and how to contact the Organiser for assistance.
2. Cancellation by an Attendee
Please review your booking carefully before completing payment.
As tickets are issued for a specific event date and capacity may be limited, tickets are generally non-refundable if an attendee voluntarily cancels a confirmed booking, cannot attend, arrives late, leaves early or chooses not to participate.
If you cannot attend, you may request a transfer of your ticket to another attendee, subject to the following conditions:
The request must be submitted to [email protected] at least 72 hours before the scheduled start of the event.
The request must include the original booking reference and the proposed replacement attendee’s details.
The transfer must be approved by the Organiser before the event.
Transferred tickets remain subject to the same entry conditions and must not be used for fraud or unauthorised resale.
Ticket transfers are not automatic and may be declined where verification, safety, capacity or operational requirements reasonably prevent the transfer.
Nothing in this section excludes any refund or other right that may be required under applicable law.
3. Event Cancellation by the Organiser
If the Organiser cancels the event entirely and does not provide a replacement event, affected ticket holders will be eligible for a refund of the ticket amount paid for the cancelled event.
The refund will be processed to the original payment method wherever reasonably possible. If that is not possible, the Organiser may request appropriate information to arrange a lawful alternative.
The Organiser will communicate the cancellation and explain the applicable refund procedure through the contact details available in the booking records or other appropriate channels.
Refunds will be initiated within 10 business days after the applicable refund arrangements and required verification have been completed. The time taken for the refund to appear in the attendee’s account may depend on the bank, card issuer or payment service provider.
No deduction will be made from an eligible cancellation refund for an internal administration fee imposed solely by the Organiser. Any other deduction will be made only where lawful and appropriately disclosed.
4. Event Postponement or Rescheduling
If the event is postponed or rescheduled, the Organiser will notify registered attendees of the revised date and any material changes as soon as reasonably practicable.
Existing tickets will ordinarily remain valid for the rescheduled event.
If an attendee cannot attend the revised date, they may request a refund by contacting [Official Support Email Address] within 7 calendar days of the Organiser’s postponement or rescheduling notice.
The Organiser will review the request and process an eligible refund in accordance with applicable law and the arrangements communicated for the rescheduled event.
If the event is postponed but a new date has not yet been confirmed, the Organiser will communicate the available options to ticket holders and handle refund requests in accordance with applicable law.
5. Changes to the Programme, Speakers or Venue
The event programme may include spiritual discourses, meditation, devotional music, discussions and other activities.
Reasonable changes may occur to the schedule, individual sessions, speakers, performers or venue arrangements due to availability, operational requirements, safety concerns or circumstances beyond the Organiser’s reasonable control.
A change to an individual speaker, session or programme item does not automatically entitle an attendee to a refund where the event continues substantially as scheduled.
However, if a material change substantially affects the event or the service purchased, the Organiser will assess the circumstances fairly and provide any remedy required under applicable law.
6. Failed, Duplicate or Unconfirmed Payments
If money is debited from your account but no ticket confirmation is issued, please contact [Official Support Email Address] before attempting another payment.
Provide the following information where available:
Name used for the booking.
Registered email address or mobile number.
Transaction reference or payment gateway reference.
Date and approximate time of payment.
Amount paid.
Do not send your full card number, banking password, payment PIN or OTP.
The Organiser will verify the transaction with the relevant payment provider or booking system.
If the payment failed and no booking was confirmed, any reversal or refund will be handled according to the payment provider’s process and applicable law.
If a duplicate payment is verified, the excess amount will be refunded after verification, ordinarily within 10 business days. The time taken for the amount to appear in your account may depend on the payment provider or financial institution.
7. Refund Processing and Timelines
Where a refund is approved, it will ordinarily be initiated within 10 business days after approval and completion of any necessary verification.
Refunds will generally be returned through the original payment method. An alternative method may be used where the original method is unavailable and the alternative is lawful and appropriately verified.
Once a refund has been initiated, the time taken for the funds to appear in your account is controlled partly by the relevant bank, card issuer or payment provider.
The Organiser will provide reasonable assistance if a refund appears to be delayed. If the expected period has passed, contact us with your booking reference and transaction details.
8. Circumstances Beyond the Organiser’s Reasonable Control
Circumstances such as natural disasters, severe weather, government restrictions, public emergencies, venue unavailability or other serious events may require changes, postponement or cancellation.
The Organiser will assess the situation and communicate the available arrangements, which may include rescheduling, ticket validity for a replacement date or refunds.
Any such arrangements will be handled in accordance with applicable law. This section does not permit the Organiser to disregard a refund obligation that legally applies.
9. How to Request a Refund or Cancellation
To submit a refund request, email [email protected] with the subject line “Refund or Cancellation Request – Spiritual Conclave”.
Please include:
Your full name.
Booking reference or ticket number.
Registered email address or mobile number.
Transaction reference, if relevant.
A brief explanation of the request.
Please do not include unnecessary personal information or sensitive banking credentials.
The Organiser may request reasonable additional information to verify the booking or payment before processing a refund.
A request is not considered approved merely because it has been submitted. We will communicate the outcome and any further steps required.
10. Contact Information
For ticket cancellation, payment issues or refund-related questions, contact:
Organiser: Pondy Melange
Email: [email protected]
Telephone: +91 98439 97792
Address: Door No. 17, Sai Nagar, Nr. Thiruvalluvar Nagar, Tondiarpet, Chennai 600081
We aim to respond to refund and booking enquiries within 3–5 business days. This is a target response time and not a guarantee that every case will be resolved within that period.
11. Policy Updates and Applicable Rights
This policy may be updated when necessary to reflect changes to event arrangements, booking operations or legal requirements. The version published on the Website at the time of booking should be retained for reference.
Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.
Where a dispute arises, attendees are encouraged to contact the Organiser first so that the matter can be reviewed and an appropriate resolution considered.